Straight answers
Questions parents ask
The practical details, before you have to pick up the phone.
Getting started
01Is the first contact free?
Yes. Send a short message explaining what is happening. Susan will ask a couple of questions and tell you the best way forward.
Home visits and travel
02How quickly can Susan come?
Availability varies. Message Susan with the problem and your location; she will tell you what is realistic.
02Where does Susan work?
She is based in Grange-over-Sands, Cumbria and travels across the UK. Calls and routines can be delivered wherever you are.
02How long does she stay?
Hands-on work is usually two to three days, but the problem decides the length. Susan agrees the plan with you first.
02Does Susan stay in the family home?
That depends on the job and location. Accommodation and practical arrangements are agreed before travel.
02What does Susan need while visiting?
The details are agreed directly, so you know what she needs and what to expect before she arrives.
Problems and routines
03Can Susan help with sleep?
Yes. Settling, waking and routines are common reasons families call.
03What about reflux?
Susan helps with the practical feeding, winding, settling and routine side. Medical concerns always belong with your GP.
03Can she help twins?
Yes. Twins are Susan’s specialism; she has worked with more than 30 pairs.
03Will I get a generic routine?
No. The £300 routine is written around your baby and family, with support while you put it into practice.
